Shipping

This Shipping Policy describes how we handle order processing, shipping, and delivery. Please read carefully before placing an order.

We currently ship to multiple countries:

• United Kingdom.
• Europe: Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden.
• North America: Canada, United States (excluding Alaska, Hawaii & Puerto Rico).
• Oceania: Australia, New Zealand.
• Asia: Japan.
• Middle East: United Arab Emirates.

SHIPPING TIMES

Delivery timeframes are typically shown on each product page or confirmed at checkout once your address is entered.

Where no specific estimate is provided, please refer to the following timeframe:

*We are currently experiencing delays in Northern Ireland, please allow up to an additional 3 days for your order to arrive.

Please be aware: delivery times are estimates and not guaranteed. Occasionally, external factors such as weather conditions, global events, or local disruptions may impact courier services, causing delays beyond our control. Delivery may vary depending on customs clearance and the destination country. We appreciate your understanding and patience.

SHIPPING COSTS

• Standard shipping:  Free
• Express shipping (if available): Calculated at checkout
• International shipping:  Calculated at checkout  

GENERAL

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Please note, for some items shipping will follow the lead times listed on each product page. Please double-check this before placing your order.

TRACKING INFORMATION

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1 - 3 business days to appear. You can track your package using the link provided. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there.

SHIPPING RESTRICTIONS

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

DAMAGED, LOST, OR DELAYED SHIPMENTS

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us via our 'Contact Form' within the 'Contact Us' area, and we will assist where possible.

CONTACT INFORMATION

If you have any questions about this Shipping Policy or your order, please contact us via our Contact Form within the ‘Contact Us’ area.

CUSTOMS & IMPORT FEES

ZedShape is not responsible for any customs and taxes applied to you order.  All fees imposed during or after shipping (tariffs, taxes, etc.) are responsibility of the customer.

Any customs charges applied, are at the discretion of the carrier and governed by local regulations. These fees are the responsibility of the customer and are not covered by ZedShape. For the most accurate information, we recommend contacting your local customs office prior to placing your order to avoid any unexpected charges.

REFUSAL OF CUSTOMS FEES

If you choose not to pay the applicable customs fees and the parcel is returned to ZedShape, a shipping and handling fee may be deducted from your refund.