FAQs

We currently ship to the United Kingdom, Europe, Canada, the United States (excluding Alaska, Hawaii and Puerto Rico), Australia and New Zealand.

Delivery timeframes are typically shown on each product page or confirmed at checkout once your address is entered. Where no specific estimate is provided, typical timeframes for Standard Delivery are: United Kingdom: 3–5 business days; Europe: 3–10 business days; Canada: 7–10 business days; United States: 5–8 business days; Australia: 3–10 business days; New Zealand: 3–10 business days; Rest of the World: 7–14 business days.

Where Express Delivery is available, this option and its estimated delivery timeframe will be shown on the product page and at checkout.

Shipping is completely free worldwide for standard delivery. Express shipping, where available, is calculated at checkout.

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1–3 business days to appear. You can track your package using the link provided.

No. Once an order has been placed, we’re unable to change the delivery address. Please make sure your delivery details are correct before completing your order.

If your order hasn't arrived within the estimated delivery timeframe, please check your tracking information first. If your package is still missing or the delivery is delayed beyond the estimated timeframe, please contact us through our Contact Form and we’ll assist where possible.

You have 30 days from the date of delivery to return eligible items. To initiate a return, please contact us within 14 days of delivery.

Please contact us through our Contact Form to request a return. Once your return is approved, we’ll provide a return shipping label and instructions.

For full details, please see our Refund Policy.

Items must be unworn or unused, with tags, and in their original packaging. You’ll also need your receipt or proof of purchase.

Earrings are not returnable for hygiene reasons. Faulty earrings are an exception.

Personalized or custom-made products, sale items and gift cards are non-returnable. Please see our Refund Policy for full details.

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved. Approved refunds are automatically issued to your original payment method within 10 business days. Banks and credit card companies may take additional time to process and post the refund.

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

ZEDSHAPE pieces are crafted from carefully selected materials including sterling silver, freshwater and cultured pearls, natural gemstones, gold vermeil and gold-filled materials. Specific material details are provided on each product page.

Many ZEDSHAPE pieces are made from 925 sterling silver. Please check the individual product page for the specific materials used in each piece.

Gold vermeil is a thicker layer of gold over sterling silver, combining the warmth and appearance of gold with a sterling silver base.

Care recommendations vary depending on the materials used. In general, avoid prolonged contact with water, perfume, lotions, hairspray and harsh chemicals, and store your jewellery carefully when not being worn.

For more detailed advice, see our Jewellery Care & Materials Guide.

We recommend removing your jewellery before swimming, bathing or showering, and before applying perfume, lotions or other beauty products. This helps maintain its appearance and finish.

We recommend using our RingSizer tool available on our product pages to help you find your size.

If you’re between sizes, we recommend sizing up for comfort.

Yes. Wide-band rings typically fit more snugly, so we recommend considering half a size up.

Yes. A good selection of ZEDSHAPE rings are adjustable for a more flexible fit. If a ring is adjustable, this will be clearly indicated in the product details.

Simply select the product and options you want on the ZEDSHAPE website and proceed to checkout.

No. Once an order has been placed, we’re unable to make changes or cancel the order. Please check your order details carefully before completing your purchase.

No. Additional items cannot be added to an existing order. If you’d like another item, please place a separate order.

We accept a wide range of secure payment methods, including credit and debit cards, PayPal, Apple Pay and Google Pay. The payment options available to you will be shown at checkout.

Yes. All payments are processed securely through our checkout using secure payment methods. Your available payment options will be shown at checkout.

Yes. We offer ZEDSHAPE e-gift cards.

No. ZEDSHAPE e-gift cards are non-refundable.